A product by Lux Oasis Advisory & Services LLC
Guest communication, handled.
Conviva.live gives every holiday home its own AI layer. Guests message on WhatsApp as normal. Your team stays in control through Chatwoot. Precise answers, 24/7 without losing the human touch.
Sarah L.
Checking in today · Apt 204 · Powered by Conviva.live
The AC has been running for 30 mins but it is still not cooling. It is really hot in here.
2:14 PM
Hi Sarah! This sometimes happens on first use — no worries.
The AC in Apt 204 needs a quick reset after check-in. Press and hold MODE for 5 seconds until it beeps, then set to COOL 20. It should start cooling within 2 minutes.
Here is a quick guide: conviva.live/ac-guide
If it still does not cool, let me know and I will get someone over right away.
2:14 PM
It worked! Thank you so much 🙏
2:16 PM
Chatwoot — operator view
AI replied · 0s · No escalation needed
Sarah L. · Apt 204
Guest profile loaded
Running holiday homes means
managing communication constantly.
Whether you manage 5 units or 50, the communication pressure is the same — and most of it is repetitive, predictable, and time-consuming.
You are always watching WhatsApp
Evenings, weekends, late nights. The moment you step away, a message comes in. Guest communication never stops — and neither do you.
The same questions, every single day
Building access. Parking. Check-in steps. WiFi. Appliances. Every new guest asks the same things — and someone has to answer them, every time.
Your guests speak 6 languages. Your VA speaks one.
Russian guests, Arabic families, Chinese tourists, European travellers. Multilingual communication is a daily reality in Dubai — and most teams are not equipped for it.
Every VA you hire needs weeks of training. Then they leave.
Unit access flows, building quirks, recurring issues — that knowledge lives in people's heads. When they go, it goes with them. And you start again.
Volume grows, quality drops
The more units you manage, the harder it is to maintain the same standard. What worked for 5 properties starts breaking at 20.
Sensitive situations need a real person
Some moments require genuine empathy — the kind that builds trust and turns a difficult experience into a loyal guest. Conviva.live knows when to step back and let your team take over.
Simple to understand.
Precise in practice.
Conviva fits into the way you already work — no new tools for guests, no major changes for your team.
Unit data is structured at onboarding
Access codes, building rules, parking, WiFi, appliances, arrival steps, known quirks — all captured in a structured knowledge layer for each property.
Conviva learns that unit deeply
The AI doesn't rely on guesswork or generic knowledge. It uses the exact operational details of that specific unit — and only that unit.
Guests message on WhatsApp as normal
No app. No sign-up. No friction. Guests message exactly as they already do — and receive fast, precise, natural replies.
Conviva replies with unit-specific accuracy
Not broad. Not generic. Not guessed. Every response is grounded in the real details of that property.
Your team monitors from Chatwoot
All conversations flow through Chatwoot — your control room. One VA can oversee multiple units from a single, organised interface.
Humans step in when it matters
Complaints, maintenance, frustration, edge cases. Conviva recognises when a real person should take over — and makes the handover clean.
Every property has
its own brain.
Generic AI gives generic answers. Conviva knows the exact details of each unit — not because it guesses, but because that knowledge is structured, stored, and used directly.
Conviva can know your unit better than a new VA, better than an untrained staff member, and better than any off-the-shelf chatbot — because the information never changes, never gets forgotten, and never gets confused between properties.
Murjan 3 — Knowledge Layer
14 data points active
Sample response generated
"For building access, enter 4821# at the lobby keypad. Take the elevator to floor 12 — apartment 1204. Door code is 7736. Parking is level B2, bay 47."
Answered from unit data · 0.4s
Chatwoot — All Conversations
Inboxes
Sarah K.
11:43 PM
Murjan 3
Thanks, got in!
Marco R.
11:38 PM
JBR Tower 2
AC isn't cooling properly
Priya M.
11:35 PM
Jumeirah Villa
Where is parking exactly?
David L.
11:20 PM
Murjan 5
What time is checkout?
Guests use WhatsApp.
You manage from Chatwoot.
Every conversation across every unit flows through one place. Your team can monitor, respond, and take over — all without touching WhatsApp directly.
Full visibility across all units
One operator or VA can oversee conversations across multiple properties from a single, organised dashboard.
Instant human takeover
When a situation needs a real person, the handover is one click. The guest never notices the transition.
Clear AI vs human tracking
Every message is labelled. You always know what the AI handled and what needed a person.
This is not a chatbot.
It is an extension of your team.
Hospitality is built on human care. Conviva.live exists to protect that — not replace it. The AI handles the complex and repetitive. Your team steps in where genuine human care matters most.
Conviva.live handles
- Building access, codes and arrival flow
- Unit-specific appliance quirks and resets
- Parking, directions and Google Maps links
- WiFi, TV, and how-to video guides
- Voice messages — read and replied to
- Late-night and out-of-hours queries
- Recurring known issues for each unit
- Local area questions and current conditions
- Pre-arrival and check-in instructions
- Escalation to the right person when needed
Your team steps in for
- Complaints that need a real apology
- Maintenance visits and urgent follow-ups
- Refund or compensation decisions
- Guests who are frustrated or upset
- Situations requiring genuine empathy
- Anything outside normal operational logic
- Final decisions that need human judgement
Conviva.live escalates early and cleanly — so your team always has the context they need before they step in.
"Your team gets their focus back."
Whether you manage 5 units or 500 — too much time gets lost on communication that should not need a person. Conviva.live handles the volume, so your team can focus on what actually needs them. And when something does — a real issue, a frustrated guest, a decision that needs judgement — they will know immediately and step in with one tap.
"Escalation is not a weakness. It is built in by design — because the right person at the right moment is what hospitality is about."
What Conviva.live handles
every single day.
Voice messages, how-to video links, Google Maps directions, live local awareness — and the judgement to know when a real person should step in.
Guest: Hi, we just arrived but we can't get into the building. There's a keypad but we don't know the code?
Conviva.live: Welcome! Enter 4821# at the lobby keypad. Take the lift to floor 12, then apartment 1204 — door code 7736. Here is your parking location: 📍 https://maps.app.goo.gl/example — Bay B2-47. Let me know if anything else!
Guest: 🎤 Voice message — guest asking how to operate the washing machine
Conviva.live: No problem! Here is a quick guide for the washing machine: 👉 https://youtube.com/example — Press Power, select your cycle with the left dial, then Start/Pause. Daily 40° works for most loads. Let me know if you need anything else!
Guest: The AC has been making a loud noise since this morning and it's getting really hot.
Conviva.live: I am sorry to hear that — I am flagging this to the team right now so someone can look into it urgently.
Guest: How do we get to the nearest supermarket? And is there parking there?
Conviva.live: The closest is Carrefour Market — 5 minutes walk. Here is the exact location: 📍 https://maps.app.goo.gl/example. There is parking directly underneath the building. Spinneys is also nearby if you prefer.
Guest: We wanted to go to the beach today — is everything normal around JBR?
Conviva.live: Yes, JBR Beach is open and operating normally today. The Walk is also open. Weather looks good — around 32°C. Enjoy your day!
Guest: We are heading to the apartment now. Is early check-in possible? We arrive at 1pm.
Conviva.live: I will check with the team on availability for early check-in at 1pm and get back to you shortly with confirmation.
Guest: The TV is showing a black screen — we cannot figure out how to switch the input.
Conviva.live: Here is a short video guide for the TV setup in your apartment: 👉 https://youtube.com/example — Press the Input button on the remote and select HDMI 1. Should fix it straight away!
Guest: Sorry to message so late — forgot to ask, what is the WiFi password?
Conviva.live: No problem at all! WiFi network: LuxOasis_M3 · Password: Guest2024#. Enjoy your evening!
Guest: We just checked in and the apartment is not clean. There is dust everywhere and the bathroom looks like it was not touched. This is really disappointing.
Conviva.live: I am so sorry — this is absolutely not the standard we hold ourselves to and I completely understand your frustration. I am getting our cleaning team on this right now and someone will be with you in the next few minutes to sort it out.
Less pressure.
Better operations.
Conviva isn't about replacing effort. It's about applying it where it actually matters.
Faster replies, always
Guests receive accurate responses in seconds — not minutes. At 2am or 2pm.
Precise, not generic
Every answer is grounded in real unit data. No guessing, no broad catch-all responses.
Consistent across your team
The same accurate information every time — regardless of which team member is on shift.
One VA, more units
With Conviva handling routine queries, one person can comfortably oversee significantly more properties.
Coverage outside hours
Guests don't wait until morning. Communication continues reliably through evenings and weekends.
Quality at scale
As your portfolio grows, service quality doesn't dilute. Conviva scales with you.
Not all AI is the same.
Generic chatbots give generic answers. Conviva was built for holiday homes operators who need precision, control, and quality at scale.
Common questions,
answered honestly.
Ready to simplify
guest communication?
We will walk you through how Conviva.live works for your specific operation — your units, your team, your workflow. No pressure, no hard sell.
See it live
We will show you a working demo using a real property setup.
Get your questions answered
Bring your use case. We will walk through how Conviva.live fits your operation.
Start when you are ready
Onboarding is straightforward. You can have your first unit live quickly.
Book a demo
Tell us about your operation and we will get back to you within one business day.